Privacy Policy

Last Modified: March 28, 2016

Thank you for visiting the Arch Auto Parts Website. We wrote this policy to help you understand what information we collect, how we use it, and what choices you have. Parts of this policy are technical. This is in part because our lawyer lacks creativity, but it is mostly because privacy and information matters are important—and sometimes a little complicated. We hope you will take time to review the policy, and if you have any questions, please contact us at privacy@archautoparts.com.

Before we get too far into the technical details, we thought it was important to let you know that for your protection and ours, we do not store credit card information (except for the last four digits of the credit card number to help you identify which card you used for your purchase.) We process all credit card transactions through Authorize.Net—a secure, third party credit card processor.

This Privacy Policy (the “Privacy Policy”) describes how Arch Auto Parts, Inc., Arch Auto Parts Holding Company, Inc. and Arch Automotive Group (collectively, and along with all of their respective affiliates and subsidiaries, referred to as “Arch Auto Parts”, “we”, “us”, “our”) collects and uses information that you, the user, share when you use our internet website ArchAutoParts.com, including the subdomain Shop.ArchAutoParts.com and related subdomains (collectively, the “Website”).

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, you should not use the Website (although we hope you choose to agree and keep shopping with us). By accessing or using this Website, you agree to this Privacy Policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

We do not knowingly collect any Personal Information (as defined below) from children under 13. Where any such information is inadvertently collected, we will delete the information as soon as possible. If you believe a child under 13 has provided us with Personal Information, please contact us at privacy@archautoparts.com.

Information We Collect

We collect the information that you share with us, including:

  • Personal Information: “Personal Information” is information that can personally identify you, such as your name, email address and telephone number. We maintain one or more databases to store your Personal Information and may retain it as reasonably required to serve you and operate the Website. Personal Information that we collect depends on how you use the Website. Providing your Personal Information to us is your choice. If you choose not to provide us with certain Personal Information, you may not be able to take advantage of certain features of the Website; and
  • General Information: When you visit the Website, we may collect various categories of general non-personal information (“General Information”). General Information includes browser information, operating system information, device information, TCP-IP address and the date, time, length of stay and specific pages accessed during your visits to the Website.

Registering for the Website

If you register to use the Website, we may collect Personal Information including your name, email address, and telephone number.

You may review, update, or modify your account information, including profile and contact information, at any time by logging into your Arch Auto Parts account. You may also permanently delete your account by contacting us at privacy@archautoparts.com.

Online Identification Tools

Like many website providers, we use your IP address to help diagnose problems with our server and provide a better web experience. Your IP address is used to help identify you and your shopping cart and gather General Information.

We also use cookies to keep track of your shopping cart and for other purposes. A cookie is a small file stored by your internet browser on your computer. A “session cookie” stores temporary information that is erased when you close your web browser or turn off your computer. A “persistent cookie” enables the Website to recognize you when you return to it and remains stored on your computer until you delete it. Your web browser is usually set up to initially accept cookies. If you set your browser to reject cookies, the Website will not be able to recognize your account. We do not and cannot use cookies to gather other information that may be stored on your hard drive.

Third Party Features

The Website also may include an activity feed, social media buttons and widgets, such as the Facebook “Like” button or the “Share This” button. These features may collect and display your Personal Information, your IP address and the page you are visiting on the Website and may set a cookie to enable the feature to function properly. These features are either hosted by a third party or hosted directly on the Website and your interactions with them are governed by the privacy policy of the third party that provides the feature.

Third-Party Links

We may provide links to third-party websites that we do not own or control. We are not responsible for the information collection practices of any website that we do not own or control. We encourage you to review and understand the privacy practices of third-party websites before providing any information to or through them.

How Your Personal Information is Used, Processed and Disclosed

Except as specified in this Privacy Policy, Arch Auto Parts does not rent, sell, trade or disclose your Personal Information to third parties without your prior consent. Arch Auto Parts may, however, use, process and disclose Personal Information to:

  • send information to you about your orders;
  • fulfill your orders;
  • process and collect your payments;
  • send you promotional marketing material about Arch Auto Parts;
  • customize, analyze, adjust and improve the Website to better meet your needs;
  • produce and run a sweepstakes, contest or other promotion;
  • enforce Arch Auto Parts’s agreements with you;
  • provide you with important administrative information regarding the Website, such as changes to this Privacy Policy and our Terms of Service and other policies;
  • prevent fraud and other prohibited or illegal activities; and
  • comply with potential requests of law enforcement or data protection agencies.

When possible, General Information may be combined and/or linked to Personal Information, in accordance with the purposes specified above.

We may use your General Information and Personal Information to prepare anonymized, aggregated data about our users (“Anonymized Data”). We may provide third parties with Anonymized Data in describing the Website to prospective partners, advertisers and other third parties, and for all other lawful purposes. As communicated to third parties, the Anonymized Data does not include any information permitting the recipient to identify, locate or contact you.

Third Party Website Providers

Arch Auto Parts may employ other companies and individuals to perform functions on our behalf, such as fulfilling orders, delivering packages, sending postal mail and e-mail, serving ads on our behalf, providing search results and links, and processing credit card payments. These third-party service providers have access to Personal Information needed to perform their functions but may not use it for any other purpose.

Acquisition of Arch Auto Parts

Information about customers is considered an asset of Arch Auto Parts and, as such, may be transferred to another company as part of a merger or acquisition.

Blogs, Reviews and Forums

The Website also may from time to time offer publicly-accessible blogs, customer reviews or forums. Any information you provide in these areas may be read, collected and used by others who access them. To request removal of your Personal Information from blogs, customer reviews or forums, please contact us at privacy@archautoparts.com. Please note that in some cases we may be unable to remove your Personal Information.

Retention of Personal Information

Arch Auto Parts retains Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

Accessing and Updating Your Personal Information and Preferences

Modifying or Deleting Your Personal Information

If you would like to modify or delete your Personal Information, please contact us at privacy@archautoparts.com with clear instructions about what you would like to be modified or deleted. We will respond to your request promptly.

Changing Your Preferences

If you tell us that you do not want us to use your Personal Information to contact you, Arch Auto Parts will respect your wishes. If you are a registered user, you may change your preferences on our Website.

You may also instruct Arch Auto Parts to stop sending you emails, newsletters or other information by following the ‘unsubscribe’ instructions provided in the email. Arch Auto Parts may, however, continue to use your Personal Information to contact you to service your account or as otherwise authorized by law. Please note that if you use more than one name or e-mail address when communicating with Arch Auto Parts or using the Website, you may continue to receive communications from Arch Auto Parts to any name and/or email address not specified in your opt-out request.

Information Security

We have instituted reasonable safeguards to help ensure that information collected is secure. We also take reasonable steps to ensure that third parties who work with us to make the Website (including the software, applications and services provided on the Website) available to you agree to protect personal information that they must access in order to serve you and to honor your preferences about contacts you receive.

We do not store or save credit card information. When you send or otherwise transmit your sensitive information (such as your credit card number) to or though the Website, your sensitive information is encrypted and protected with SSL, the current industry-standard encryption protocol. When you are on an SSL-protected page, a picture of a closed lock appears at the bottom or top of some web browsers. Another way to tell if you are on a secure page is to check the URL or address of the page. (Look in the address box or right-click on the page and select “Properties”.) These secure SSL-encrypted pages have URLs that start with “https://” instead of “http://”.

Please understand, however, that it is possible for third parties to access information despite our efforts. Without limiting the terms of our Terms of Service and this Privacy Policy, you understand that we do not guarantee that your use of the Website and/or information provided by you will be private or secure and we are not responsible or liable to you for any lack of privacy or security you may experience. You are fully responsible for taking precautions and providing security measures best suited for your situation and intended use of the Website. You also understand that any information provided by you or collected by us or our agents in connection with your use of the Website will be used in the manner described in our Terms of Service. Please do not use the Website if you do not agree to the terms and conditions described in this Information Security section.

Changes to our Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in our practices. When we post modifications to this Privacy Policy, we will revise the “Last Updated” date at the top of this web page. The modified Privacy Policy will be effective immediately upon posting on the Website. Your continued use of the Website after the posting of the modified Privacy Policy constitutes your agreement to abide and be bound by it. We encourage you to periodically review this page for the latest information on our privacy practices. If you object to any modification, your sole recourse is to stop using the Website.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at policies@archautoparts.com or by mail at Arch Auto Parts, Privacy Compliance Officer, Arch Auto Parts, 181-04 Jamaica Ave, Hollis, NY, 11423.