Return Policy

Last Modified: March 28, 2016

Arch Auto Parts wants you to be completely satisfied with your purchase. If you need to return an item purchased from Arch Auto Parts, or ArchAutoParts.com, you may return complete, undamaged part/item(s) in its original condition (whether new or manufacturer-certified reconditioned) to any Arch Auto Parts store within 30 days of purchase, with your original receipt. Some items may be non-refundable, including special orders and customized parts. Some clearance and ‘as is’ merchandise may be non-refundable.

To be accepted for return, the parts/items must be complete, undamaged and in their original undamaged manufacturer’s box as purchased, complete with all original packaging, instructions, etc. Items that have been installed cannot be returned.

Don’t paint or modify the parts in any way, install it or throw the box away until you are sure you have the right part.

Please be sure you have the correct part for your exact vehicle before purchasing. Parts can be damaged during installation, especially if improper tools are used or if part is not exactly the correct part for the vehicle year/make/model/engine. We cannot accept for return any parts that have been damaged or are not in new condition (or in the same condition as at the time of purchase for refurbished parts). We cannot accept partial returns of parts/kits if parts were originally sold together as a kit/unit. When supporting hardware is included with original purchased part, that exact hardware must also be returned with part return. Also, kits must contain all components originally included in kits to be accepted for returns.

 

Subject to the terms of this Return Policy, Arch Auto Parts accepts returns for full credit on the price paid for the part within 30 days of purchase (except special orders, customized parts and items identified as “No Return”). Bring the item to be returned to any Arch Auto Parts store, with your receipt showing order number, part number and provide reason for the return. The purchase price paid for part itself will be refunded. Please note that we are not responsible for installation labor or any other costs other than the cost of the part itself. Please make sure you have the right part before you start the repair/replacement.

Refunds will be paid in the same way you paid us. (i.e. Credit card payments will receive credit to the same card used to place the order.)

Arch Auto Parts reserves the right to limit exchanges and returns at any time, for any reason.

Returning Cores

Cores must be returned in the box the new part(s) were sold in, along with your receipt, and cannot be damaged. Cores must be drained of fluids before return. Arch Auto Parts recommends that you bring your credit card used to purchase the replacement part with you to the store, so we can credit your account with the core value, when the core passes inspection. If the core does not pass inspection, you will not be reimbursed any credit for it, and it will be returned to you. If you do not have the credit card, or purchased the part with PayPal or another payment method, simply present your receipt and when the core passes inspection, we will reimburse your account for the value of the returned core.

Warranty Returns

Subject to the limitations described in our Warranty Policy and this Return Policy, Arch Auto Parts honors valid manufacturers’ warranties, provided that you follow all the manufacturers’ requirements regarding warranties and returns and any special instructions concerning the part that may appear on store printed or online receipt.

WE ARE NOT RESPONSIBLE FOR ANY LABOR COSTS ASSOCIATED WITH INSTALLING, REMOVING, REPAIRING OR REPLACING ANY PRODUCT WHATSOEVER.

If any provision of this return policy is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the return policy will continue in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

This return policy shall be subject to the provisions of the Terms of Service of Arch Auto Parts, as amended from time to time and available here.

If you have any questions, please contact us at policies@archautoparts.com.